| TripPak
SERVICES Facilities |
Denver (corporate office)
1819 Denver West Drive
Building 26, Suite 400
Lakewood Colorado, 80401
Local: 303-294-0425
Phone: 800-489-4585
Fax: 303-298-8168
Nashville Office
5210 Maryland Way
Suite 202
Brentwood, TN 37027
Local: 615-377-0447
Phone: 800-298-7202
Fax: 615-377-0678
Wilmington Office
1205 Airport Road
Wilmington, OH 45177
Local: 937-383-3269
Phone: 800-737-2626
Fax: 937-383-4083
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TripPak SERVICES is staffed to take calls between 7:00 a.m. and
7:00 p.m. Eastern Standard Time, Monday through Friday (excluding nationally
recognized holidays).
TripPak SERVICES has deployed powerful software from Unipress' Footprints and ePortal. The TripPak SERVICES Help Desk provides
each authorized user with a User Name and Password. We encourage clients
to log into and use the Self Service Help Desk as the first step in the
service process.
TripPak EXPRESS Logistics and Operations Center Customer Service
Drivers and Truck Stop Operators: Please call (800) 737-2626 to report
any issue related to service from our drop box network, or if you have
questions about a pick up time or deliveries.
Truck Stop Services
To request information about a TripPak EXPRESS drop box placement or to
sign up for a TripPak SCANNING station for your truck stop, click
here.
To order supplies for your truck stop scanning station or report a service
issue call this number: (866) 792-0177 and follow the audio prompts. You
may inquire online by clicking here.
Sales Representatives by Region click
here.
Specialty Products and Print Services
For envelopes, logs, trip sheets and any other creative media or business
form, contact our specialty Products sales team, click
here.
Customer Satisfaction Team and Help Desk for:
TripPak RAPIDLOG
Call (866) 257-1077 or e-mail: helplogs@trippak.com
TripPak ONLINE and TripPak SCANNING
Call (877) 435-7876 or e-mail: helptpo@trippakonline.com
Before Calling our Customer Satisfaction Team for Technical
Services:
For technical assistance, and to help us serve you better, it is important
that you narrow down the scope of the issue so we can have all the information
necessary to successfully troubleshoot and to timely address your issue!
Therefore, a crisply described report helps us determine what resources
need to be drawn upon and who needs to be informed, internally and externally.
Please be specific in your report or request -- we are prepared to help
with any problem related to an envelope, a troublesome trip, driver issue
as well as your original document retrieval requests!
When you contact the Customer Satisfaction team by phone or e-mail, you
will be given a "ticket number" generated by the Unipress' Footprints and ePortal Online Help Desk.
Prior to initiating your support request, please be prepared to answer
the following questions:
1.Your name and your company.
2. Have you already spoken with a member of the TripPak SERVICES staff
about this issue? If so, do you have a ticket number?
3. What is the problem you are experiencing?
4. What date and time did you first notice the issue?
5. Have you had this problem before?
6. Is this an intermittent problem?
7. What is the envelope number or document reference number (look for
a unique document ID within the watermark)
For information regarding sales or account service for advertising, communication
and marketing resources: click
here.
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